Food Delivery Apps in Spain: Glovo, Uber Eats, Just Eat Fees

Restaurants in Spain can sell through Glovo, Uber Eats and Just Eat at the same time, but the three differ in commission transparency, contract terms and the rules on promoting your own channels: Uber Eats and Just Eat publish standard rates, while Glovo sets them by contract. At the official rates, a platform-delivered order leaves a thin margin once commission, VAT, ingredients and packaging are paid, so your own online ordering is worth building, as long as you grow it from your own customers. This guide compares the three platforms in one table, works through a €30 order and explains how to build your own ordering channel within the rules.

Key takeaway

Uber Eats Spain publishes standard commissions of 30% for platform delivery, 15% for self-delivery and 15% for pickup; Just Eat Spain charges 15% plus €0.30 per order for self-delivery; Glovo charges an agreed percentage plus VAT, and if you have agreed a “preferential use” arrangement and then also join other delivery platforms, its terms let it raise the rate to up to 30%. VAT on the commission is recoverable input VAT, while the 10% VAT included in the order price has to be paid over to the tax agency. Promote your own ordering only to your own customers: Glovo’s terms ban flyers for your own channels in Glovo orders, and Just Eat’s price guarantee gives customers a voucher for twice the difference if your own website lists a lower delivery price.

Glovo vs Uber Eats vs Just Eat: delivery models, commissions and contracts

All three platforms offer both platform delivery (their couriers) and self-delivery (your own staff); they differ in whether rates are public, what you pay to join and how the contract binds you. The table compares them on the same points. Rates and terms were checked on 7 October 2026 on the Uber Eats Spain pricing page, the Just Eat Spain partner sign-up page (in Spanish) and Glovo’s partner terms for Spain (in Spanish):

The Uber Eats pricing page also lists separate rates “for Uber One Members”: 33% for platform delivery and 13% for self-delivery.

The market share row comes from a press release by Spain’s General Council of the Judiciary (CGPJ) (in Spanish), published on 10 July 2025, on a first-instance ruling in which Barcelona Commercial Court No. 2 dismissed Just Eat’s unfair competition claim against Glovo. The ruling puts Glovo’s share in June 2025 at 53.8%, Uber Eats at 28.5% and Just Eat at 14.5%; the press release does not say whether the shares are measured by orders or by revenue. It also notes that about 80% of Just Eat’s business is restaurants delivering themselves, while at Glovo it is the other way round.

Fees and rules beyond the commission

Beyond the commission, check activation fees, paid promotion, penalties for mistakes and the contract term, all of which are set out in the platform’s terms. Glovo publishes its full partner terms, which spell them out:

• VAT on top: Glovo’s fee is an agreed percentage plus VAT, calculated on gross sales.
• Membership orders and promotion: for orders from Glovo Prime users, Glovo may charge an extra fixed fee of up to €0.75 per order; paid visibility can affect your ranking in the app.
• Ranking: the main ranking factors listed in the terms include user preferences, order performance, pickup and delivery area, delivery radius and estimated delivery time.
• Penalties: if an order is incomplete, wrong or has a quality problem for reasons attributable to you, you bear the full price of the affected items plus a penalty of up to 30% of their value; if food is not ready more than 8 minutes after the courier arrives, a charge starts at €1.75 and rises by €0.25 a minute, up to €7.25 per order; orders cancelled for reasons attributable to you cost €5 plus VAT each.
• Joining other platforms: the parties may agree a “preferential use” arrangement, and if you also work with platforms such as Uber Eats or Just Eat, Glovo may raise your rate to up to 30%.
• Contract term: 24 months, renewed automatically; termination needs 60 days’ written notice, otherwise Glovo charges 10% of the transactions of the previous three months.
• Insurance: you must keep general civil liability insurance in force.

If you run several outlets, note that Glovo’s activation fee applies to each store (each “AFILIADO” in the terms). Go through these clauses against your quote before signing.

A worked example: what is left from a €30 order

At the official rates, a €30 platform-delivered order leaves about €7 after VAT, commission, ingredients and packaging; with self-delivery about €11.70 is left, but you pay the courier yourself. This is an illustration based on these assumptions:

• The customer pays €30 and the food is taxed at 10% VAT (article 91 of the VAT Act, in Spanish; soft drinks with added sugar or sweeteners and alcoholic drinks are taxed at 21% and are not in this example).
• Platform delivery commission is Uber Eats’ published 30% and self-delivery 15%, both applied to the order amount (the actual base depends on your contract).
• Ingredients cost 32% of the selling price and packaging costs €1.50 per order; both are assumptions.
• Staff, rent, utilities and the cost of your own courier are not included.

Two points are easy to get wrong:

• VAT on the commission is not a cost. The commission carries 21% VAT, which for you is input VAT that article 92 of the VAT Act lets you deduct from the VAT you owe. Businesses taxed under the simplified regime (módulos) can also deduct input VAT on current operations, under specific rules. Confirm how this works for your filing with your gestor or accountant.
• The order price includes VAT. Of the €30 the customer pays, €2.73 is VAT you must pay over, so it is not revenue.

With Just Eat self-delivery at 15% plus €0.30, the commission is €4.80 and about €11.37 is left.

Can delivery prices be higher than in-store prices?

Whether you can charge more for delivery than in the restaurant, and by how much, depends on the platform, so check each one before you set prices:

• Uber Eats: its merchant help centre explains that Uber compares the Uber Eats prices of your most frequently ordered items with your in-store prices, and that this “menu markup” metric is one of the areas of your Uber Eats success score.
• Glovo: its partner terms make you responsible for any difference between what the app shows and what your restaurant actually offers, giving a price difference between the app and the store as an example, and you bear any extra costs that result.
• Just Eat: its price guarantee (in Spanish) promises customers the same price on Just Eat as when ordering delivery directly from the restaurant; if the same restaurant advertises a lower price elsewhere, for example on its own flyers or website, Just Eat gives the customer twice the difference as a Just Eat voucher. Delivery costs, special offers, pickup and dine-in are excluded from the comparison.

So there is no standard markup that every platform accepts. To cover packaging and commission, it is safer to design delivery bundles, drop dishes that travel badly and confirm the pricing rules in your contract.

Before you go live: allergens, Spanish-language information and kitchen workflow

Before going live, get three things ready: allergen information, menu information in Spanish and a kitchen workflow for delivery orders. Annex II of the EU Food Information to Consumers Regulation (No 1169/2011) lists 14 allergen groups (cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupin and molluscs), and each dish must show which of them it contains. Your checklist:

• Allergens on the online menu: Royal Decree 126/2015 (in Spanish), article 9, requires the mandatory information for non-prepacked food sold online, including allergens, to be available before the customer completes the order and at the time of delivery. Glovo’s terms also require you to enter allergy information and make you responsible for it.
• Spanish-language information: article 10 of the same decree requires mandatory food information such as the dish name and allergens to be given at least in Spanish (castellano). You can add other languages, but not instead of Spanish.
• A complete menu: Glovo’s terms require 100% of photos, descriptions and other mandatory menu information before a store is activated.
• Kitchen workflow: print delivery orders separately, keep a fixed packing station and check each order before it leaves, to avoid penalties and refunds for missing or wrong items.
• One order queue: if you use several platforms, send their orders to your POS so the kitchen works from one queue; see our guide to POS systems and Verifactu in Spain.

Should you build your own online ordering, and how do you promote it within the rules?

Restaurants with steady repeat customers or several outlets have good reason to build their own ordering page or branded app: there is no platform commission, and you can use the order data for loyalty and repeat sales. But you have to grow it from your own customers, not by recruiting customers inside platform orders.

What not to do:

• Put flyers for your own channel in platform orders: Glovo’s terms expressly forbid including material for your own sales channels, such as flyers or leaflets, in Glovo orders, and breaking this can lead Glovo to end the partnership and claim damages. For other platforms, check your contract.
• Market to platform customers: under Glovo’s terms, the customer data you receive may only be used to handle the order.
• List lower delivery prices on your own site than on Just Eat: this triggers Just Eat’s price guarantee (see the previous section).

What you can do:

• Add an ordering link to your Google Business Profile: you can add your own ordering page to your Google Maps listing and set it as the preferred ordering option; see our guide to Google Business Profile in Spain.
• QR codes in the restaurant: put QR codes on tables, at the counter and at the door, so dine-in and walk-in customers can follow you or order online next time.
• Message only customers who agreed: promotional emails or text messages need prior consent, or an existing customer relationship with offers for similar products, and every message must include an easy way to opt out (article 21 of the LSSI; see our Spain website legal checklist).
• Delivery: without your own couriers, you can use a pay-per-delivery service such as Uber Direct, listed on the Uber Eats pricing page from €5.20 per delivery, with the price depending on distance, speed and other factors.

Our suggestion: when you are new and order volumes are low, start on the platforms and let them bring new customers; once you have regulars, launch a web ordering page and measure the results; consider a branded app when several outlets need shared loyalty, coupons and notifications.

FAQ

Can a restaurant be on Glovo, Uber Eats and Just Eat at the same time?

Yes, as long as your contract has no exclusivity clause. Glovo’s terms, for example, allow the parties to agree a “preferential use” arrangement, and if you also work with platforms such as Uber Eats or Just Eat, Glovo may raise your rate to up to 30%. Ask about these clauses before deciding how many platforms to join.

How much do Glovo, Uber Eats and Just Eat charge restaurants in Spain?

As of 7 October 2026, Uber Eats Spain publishes standard commissions of 30% for platform delivery, 15% for self-delivery and 15% for pickup; Just Eat Spain’s partner sign-up page lists 15% plus a €0.30 admin fee per order for self-delivery; Glovo does not publish its rates, which are agreed by contract, plus VAT. Your actual rate is the one in your contract.

Can I put discount cards for my own ordering site in delivery bags?

Not in Glovo orders: Glovo’s partner terms expressly forbid flyers or leaflets for your own sales channels in Glovo orders, and breaking this can lead to termination and a damages claim. On Just Eat, if your own website or flyers show a lower delivery price, Just Eat gives the customer twice the difference as a voucher. Promote your own ordering to dine-in and walk-in customers instead.

Does the Ley Rider apply if a restaurant delivers its own orders?

The Ley Rider, now Law 12/2021 (in Spanish), added a presumption to the Workers’ Statute: people who deliver goods for an employer that organises and controls their work through algorithmic management on a digital platform are presumed to be employees. It targets platforms that assign work by algorithm, not restaurants as such. If your restaurant hires its own delivery staff, general employment law applies: an employment contract and Social Security registration. If you use a platform’s self-delivery model, Glovo’s terms state that contracts, insurance and employment obligations for your delivery staff are entirely your responsibility.

Want to work out the real margin on your delivery orders, or build your own ordering page and loyalty system connected to your POS and delivery platforms? UsualMatrix builds web ordering, branded apps and back-office integrations, working in Chinese, Spanish and English. See our app and software development service or contact us.

Important: this article is general information as of 7 October 2026, not tax or legal advice. Platform rates and terms change, so rely on your own contract; confirm VAT treatment with your gestor or accountant, and ask an employment lawyer or gestor about hiring delivery staff.